COVID19 - What it means for your booking
We fully understand that over the last few months, the world around us has completely changed (few would have predicted whilst tucking into their Christmas dinner in 2019 that the UK would have been under virtual house arrest, that we'd be wearing masks to leave the house to buy the newspaper and milk, and that most of the nations school children would have had 6 months spent outside of the classroom (or even that Granny would have learnt how to Facetime, Zoom and mastered Tic Tok!)
Over the years, we have developed our little site into somewhere that you (and the wildlife who share it with us) can feel totally safe. We want to reassure you that nothing has changed.
"I've got a booking, but I don't feel like a holiday anymore."
We understand, really we do! You booked a holiday for a break, for the chance to spend some carefree time on the wonderful Isle of Wight, to relax with loved ones or maybe even to have a break from loved ones!
You've worked hard, saved and whether a result of government advice, or simply because you don't feel safe to be outside and in unfamiliar surroundings, if you change your mind about coming to stay with us, we will refund 100% of the money paid to us (we cannot refund third party costs, such as your ferry fare) directly back to you. No ifs, no buts. You can also transfer your booking to the same equivalent week next year, should it be available. All we ask is that you let us know as soon as possible.
"I've booked and am still coming to stay, is it covid safe?"
Our units have always been thoroughly cleaned after every guest(s) and we hope that guests have found them to be clean, but it is true that we are now spraying, boiling, scrubbing and wiping everything in sight, and then doing it again. During every 'change over', the cleaning regime includes, but is not limited to...
All switches, dials, buttons and taps, TV remote and locks, are sprayed, then wiped with an anti-bacterial cleansing agent;
All bedding has protective covers which are changed (after each guest);
All cutlery is removed and placed into boiling water and dried;
All windows (and mirrors) inside and out, are cleaned with an anti-bacterial cleaner;
All internal hard floor surfaces are cleaned using a steam mop with an anti-bacterial cleaner;
A complimentary bottle of hand-gel and anti-bacterial spray is put in each unit for your use.
These are just some of the measures that we have taken, although of course, the list is not exhaustive.
We ask you to use your sense of judgement in terms of whether you mix with guests from other units and are respectful of other people staying on site.
"But what about my booking in 2021?"
We are mindful that government guidance changes frequently, but our core values have not since we started in 1999 - we want to provide great quality, low cost accommodation in a beautiful part of the Island. We want you to enjoy your stay with us whenever that might be, so if you need to change, amend, cancel or consider your booking, we ask that you get in touch at the earliest opportunity.
We sincerely hope to see you soon, but the Island will be here long after Covid19 is nothing but a talking point, so until then, stay safe.