COVID19 - What it means for your booking
This time last year (January 2020) we were taking bookings for the year ahead, looking forward to another busy year sharing our site with our guests. Like you, we were making plans, looking at spending time with friends and loved ones.
And then slowly, but with great certainty the world changed. Countries around the world were locked down because of something that could not be seen, smelt or immediately felt. Schools closed. Plans were cancelled and the world could do little but stand still and wait.
We fully understand that over the last few months, the world around us has completely changed (few would have predicted whilst tucking into their Christmas dinner in 2019 that the UK would have been under virtual house arrest, that we'd be wearing masks to leave the house to buy the newspaper and milk, and that most of the nations school children would have had 6 months spent outside of the classroom (or even that Granny would have learnt how to Facetime, Zoom and mastered Tic Tok!)
Over the years, we have developed our little site into somewhere that you (and the wildlife who share it with us) can feel totally safe. We want to reassure you that nothing has changed.
"I booked last year and was unable to come, can I book now?"
At present, we are able to take bookings for the coming year with holidays starting on the 12th April (our site will reopen on the 16th April). We will adhere to any and all regulations at that time. It is likely that some industries may still be closed, so if you're hoping for a 'normal' holiday, we suspect it will be a good while before that is possible.
In 2020, we refunded virtually all bookings, in full and without question or hesitation. There were several guests who wanted to transfer their stay to 2021, and we would urge and encourage you / them to make your booking as soon as possible. We are unable to keep dates 'pencilled in' the diary indefinitely and as we hope you appreciate, we are unable to turn potential bookings away.
As before, in all cases of your holiday being cancelled as a result of Covid19, we will refund 100% of the money paid to us (we cannot refund third party costs, such as your ferry fare) directly back to you. No ifs, no buts. You can also transfer your booking to any other week, should it be available (including to the following year). All we ask is that you let us know as soon as possible.
"I've booked and am still coming to stay, is it covid safe?"
Our units have always been thoroughly cleaned after every guest(s) and we hope that guests have found them to be clean, but it is true that we are now spraying, boiling, scrubbing and wiping everything in sight, and then doing it again. During every 'change over', the cleaning regime includes, but is not limited to...
All switches, dials, buttons and taps, TV remote and locks, are sprayed, then wiped with an anti-bacterial cleansing agent;
All bedding has protective covers which are changed (after each guest);
All cutlery is removed and placed into boiling water and dried;
All windows (and mirrors) inside and out, are cleaned with an anti-bacterial cleaner;
All internal hard floor surfaces are cleaned using a steam mop with an anti-bacterial cleaner;
A complimentary bottle of hand-gel and anti-bacterial spray is put in each unit for your use.
These are just some of the measures that we have taken, although of course, the list is not exhaustive.
We ask you to use your sense of judgement in terms of whether you mix with guests from other units and are respectful of other people staying on site.
"But what if there is another lockdown?"
We are mindful that government guidance changes frequently, but our core values have not since we started in 1999 - we want to provide great quality, low cost accommodation in a beautiful part of the Island. We want you to enjoy your stay with us whenever that might be, so if you need to change, amend, cancel or consider your booking, we ask that you get in touch at the earliest opportunity.
We sincerely hope that we never have to live through another lockdown again, but we will of course be fully and totally compliant with any guidance and legislation if and when issued.
"What's open on the Island, is there anything left?!"
We can't promise that your favourite cafe, restaurant or kids play area has been able to reopen, but being an Island, we're blessed with so much 'free' stuff we're certain that you will have a great holiday anyway!
The Island has beaches to suit everyone, forest walks, downland walks, field walks not to mention many great facilities such as a sports centre, Tapnell Farm Park, Yarmouth Castle, Fort Victoria (with reptilerium and planetarium) and did we mention beaches, all within 4 miles of our site. The sports centre has remained open and even had a visit from HRH Prince Edward during the pandemic for it's fantastic efforts in serving the community, Tapnell Farm Park is itching to reopen it's doors, Yarmouth Castle is part of English Heritage and will be open for centuries to come and the smaller, locally owned businesses such as those at Fort Victoria are counting on your visit.
We are confident that you'll have a great time here on the Island!