COVID19 - What it means for your booking
We fully understand that over the last few months, the world around us has completely changed (few would have predicted whilst tucking into their Christmas dinner in 2019 that the UK would have been under virtual house arrest, that we'd be wearing masks to leave the house to buy the newspaper and milk, and that most of the nations school children would have had 6 months spent outside of the classroom (or even that Granny would have learnt how to Facetime, Zoom and mastered Tic Tok!)
Over the years, we have developed our little site into somewhere that you (and the wildlife who share it with us) can feel totally safe. We want to reassure you that nothing has changed.
"I've got a booking, but I don't feel like a holiday anymore."
We understand, really we do! You booked a holiday for a break, for the chance to spend some carefree time on the wonderful Isle of Wight, to relax with loved ones or maybe even to have a break from loved ones!
You've worked hard and saved, planned and perhaps have even worked out your itinerary, only for government advice to change again. In all cases of your holiday being cancelled as a result of Covid19, we will refund 100% of the money paid to us (we cannot refund third party costs, such as your ferry fare) directly back to you. No ifs, no buts. You can also transfer your booking to any other week, should it be available (including to the following year). All we ask is that you let us know as soon as possible.
"I've booked and am still coming to stay, is it covid safe?"
Our units have always been thoroughly cleaned after every guest(s) and we hope that guests have found them to be clean, but it is true that we are now spraying, boiling, scrubbing and wiping everything in sight, and then doing it again. During every 'change over', the cleaning regime includes, but is not limited to...
All switches, dials, buttons and taps, TV remote and locks, are sprayed, then wiped with an anti-bacterial cleansing agent;
All bedding has protective covers which are changed (after each guest);
All cutlery is removed and placed into boiling water and dried;
All windows (and mirrors) inside and out, are cleaned with an anti-bacterial cleaner;
All internal hard floor surfaces are cleaned using a steam mop with an anti-bacterial cleaner;
A complimentary bottle of hand-gel and anti-bacterial spray is put in each unit for your use.
These are just some of the measures that we have taken, although of course, the list is not exhaustive.
We ask you to use your sense of judgement in terms of whether you mix with guests from other units and are respectful of other people staying on site.
"But what about my booking later in the year?"
We are mindful that government guidance changes frequently, but our core values have not since we started in 1999 - we want to provide great quality, low cost accommodation in a beautiful part of the Island. We want you to enjoy your stay with us whenever that might be, so if you need to change, amend, cancel or consider your booking, we ask that you get in touch at the earliest opportunity.
We sincerely hope to see you soon, but the Island will be here long after Covid19 is nothing but a talking point, so until then, stay safe.
"Can I still make a booking for 2021?"
We are taking bookings, but we reserve the right to cancel if government advice, or general advice, is against travel - we will refund 100% of monies paid to us, but will not refund any third party fees (such as ferry fare). At the time of writing (4th January 2021) the Island has unfortunately got one of the highest infection rates in England. A far cry from a month ago when we were in Tier 1! Things change rapidly and we will react to that.
As government ministers are indicating that tougher measures are to be announced shortly, we are not expecting to be open to any guests earlier than Easter 2021. With this in mind, we are taking tentative bookings for Easter but these are done so with the booking condition that should government advice be issued that travel to or from your home to ours be advised against, your booking will be cancelled and monies paid to us refunded. Again, we would like to stress that we cannot refund third party fees, such as your ferry fare, so please think extra carefully before making your booking. If you are unsure, please call us to discuss. We want to be as open and fair as possible.
Your holiday is important, but the health & safety of your family, alongside that of our own as well as the wider community remains of paramount importance and we will do everything we can to ensure that it is uncompromised.